Cancellation and Refund Policy
At My PM Interview (PREPTERVIEW EDU SOLUTIONS PRIVATE LIMITED), we strive to offer high-quality content, coaching, and support to help you succeed in your product management journey. Please review our cancellation and refund terms carefully before making a purchase.
1. Digital Subscription Plans
Monthly & Annual Plans
You may cancel your subscription at any time via your account settings or by emailing us at admin@mypminterview.com.
Upon cancellation, you will retain access to paid features until the end of the current billing cycle (monthly or annual).
No refunds will be issued once a charge has been made.
Renewal reminders may be issued before the billing date. It is your responsibility to cancel before renewal if you do not wish to continue.
Lifetime Access Plan
The lifetime access plan is a one-time, non-refundable payment.
Once access has been granted and content unlocked, we do not offer refunds for this plan under any circumstances.
2. 1:1 Coaching Services (Mock Interviews, Resume Reviews)
Booking & Cancellation
You may cancel or reschedule a booked session at least 48 hours in advance for a full refund or credit.
Cancellations made within 48 hours of the session are non-refundable, due to time reserved and preparation involved.
No-Shows
If you do not attend a scheduled session and fail to inform us, it will be considered a no-show, and no refund or reschedule will be granted.
Technical Issues or Platform Failures
If a session is disrupted or cannot be completed due to technical failures on our end, we will reschedule the session at no additional cost or issue a refund upon request.
3. Flash Sales, Discounted Bundles, or Promotional Offers
Purchases made during a flash sale or promotional event are non-refundable, unless otherwise specified during checkout.
Discount codes and offers are valid only for the duration of the campaign and cannot be retroactively applied.
4. Duplicate Charges or Billing Errors
If you believe you have been incorrectly charged (e.g., duplicate billing or system error), please contact us at admin@mypminterview.com within 3 days of the charge.
Upon investigation and confirmation, we will issue a full or partial refund as appropriate.
5. How to Request a Refund or Cancel a Service
To cancel your plan or request a refund (where eligible):
Email: admin@mypminterview.com
Include: Your full name, email ID used to subscribe, date of purchase, and reason for the request.
Response time: We aim to respond within 2 business days.
6. Discretionary Refunds
We reserve the right to grant refunds on a case-by-case basis, especially in instances of:
Proven technical issues
Inability to access content post-purchase
Billing disputes with valid documentation
7. Payment Gateway Policies
All payments are processed via trusted third-party gateways (e.g., Substack, PayPal, Razorpay, Stripe).
Refunds, where approved, will be processed to the original payment method and may take 5–10 business days depending on your provider.
Contact Information
For any questions related to billing, cancellations, or refunds, contact:
Email: admin@mypminterview.com
Business Hours: Monday–Friday, 10:00 AM to 6:00 PM IST
Last Updated: June 26, 2025